We aim to provide the highest quality education and care for all our children.
We will welcome each individual child and family, and to provide a warm and caring environment within which all children can learn and develop as they play.
We believe children and parents/carers are entitled to expect courtesy and prompt careful attention to their needs and wishes. Our intention is to work in partnership with parents and the community generally and we welcome suggestions on how to improve our group at any time.
Making concerns known
Most complaints should be resolved informally or at an initial stage
The role of the registering authority
In some circumstances, it will be necessary to bring in the Local Authority Registration and Inspection Unit, who have a duty to ensure laid down requirements are adhered to. The registering authority would be involved if a child appeared to be at risk or where there seemed to be a possible breach of registration requirements. In these cases both parent/carer and Joeys would be informed to ensure a proper investigation of the complaint followed by appropriate action.
We believe that most complaints are made constructively and can be sorted out at an early stage. We also believe it is in the best interests of Joeys and parents/carers that complaints should be taken seriously and dealt with fairly, and in a way that respects confidentiality.
Complaints, compliments and comments may be made to Joeys’ manager or OFSTED.
The address of OFSTED is:
OFSTED Early Years
The National Business Unit
Signed on behalf of Milnthorpe Family Centre Directors
Katie Smyth – Joeys Manager Reviewed – January 2017